So,,, how are you finding the new ways to communicate?
Something very interesting is happening in the world of digital communication... have you noticed it yet? YOU'LL HAVE ALREADY KNOW THIS ONE - but what else? And how could that help you understand your customers and audiences better?
Just this week I've had a brilliant online conversation about the use of punctuation for intonation, and it seems that many people are still to get up to speed. As it's evolving so quickly in front of our eyes it's easy for many to mistake this new digital vernacular for punctuation errors.
Here's the post that triggered today's article it was a screenshot of a tweet from a young adult advising that they read periods, full-stops to us Brits, as aggressive.
This produced a conversation thread which I recommend you take a look at, as it highlights the different attitudes to written communication very clearly. Those who learned to write pre-digital tend to be much more inflexible; showing preference for older writing rules, whilst the younger generations are embracing, and evolving, ways to create intonation just by using punctuation.
So what's it all about? If you didn't catch them in the post above, I've handily added the two articles here.
So,,, now you know. And knowing could help you understand your customers and clients much better.
Language evolves all the time to indicate emotions, sometimes very subtly, just ask anyone who's gone from writing "kind regards" to "regards" in an email thread!